Terms and Conditions

Welcome to matespetshop.com. By accessing or using our online store, you agree to comply with and be bound by the following terms and conditions.

1. General

This website is operated by matespetshop.com. Throughout the site, the terms “we”, “us” and “our” refer to matespetshop.com.
By visiting our site and/or purchasing something from us, you agree to be bound by these terms.

2. Products

All products are subject to availability.
We reserve the right to modify or discontinue any product at any time.
Product images are for illustration purposes only.

3. Pricing

Prices are listed in AUD (Australian Dollars).
Prices may change without notice.
We reserve the right to correct any pricing errors.

4. Orders

We reserve the right to refuse or cancel any order.
You agree to provide accurate and complete information when placing an order.

5. Shipping

We ship within Australia.
Delivery times typically range between 5–10 business days.
We are not responsible for delays caused by shipping carriers.

6. Returns and Refunds

Returns are accepted within 14 days of delivery.
Products must be unused and in original condition.
Refunds will be processed after inspection of returned items.

7. User Accounts

You are responsible for maintaining the confidentiality of your account.
We are not liable for unauthorized access to your account.

8. Limitation of Liability

matespetshop.com is not responsible for any direct or indirect damages resulting from the use of our products or website.

9. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted on this page.

10. Contact

If you have any questions, please contact us at:
Email:  support@matespetshop.com