Shipping poliy
At Mate’s Pet Shop, we are committed to delivering your orders quickly and safely across Australia.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery time is between 15–20 business days depending on your location within Australia.
Please note that delivery times may vary due to high demand, holidays, or unforeseen delays.
Shipping Cost
We offer FREE SHIPPING across Australia on all orders.
Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.
Delayed or Lost Orders
If your order is delayed or you have not received it within the estimated time, please contact us and we will assist you as soon as possible.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping, feel free to contact us at: