Last updated: 16 – 02 – 2026
Welcome to MatesPetShop. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
1. About Us
MatesPetShop is an online dropshipping store offering pet-related products.
By placing an order, you confirm that you are at least 18 years old or have permission from a legal guardian.
We reserve the right to update or modify these Terms at any time without prior notice.
2. Products & Information
We aim to ensure that all product descriptions, images, and prices are accurate. However:
Errors may occasionally occur
Colors may vary slightly due to screen settings
Availability may change without notice
We reserve the right to correct errors and cancel orders affected by incorrect pricing or information.
3. Pricing & Payments
All prices are listed in AUD unless otherwise stated.
Payment must be received in full before an order is processed.
We reserve the right to refuse or cancel any order suspected of fraud or unauthorized activity.
4. Order Processing
Orders may take 1–3 business days to process before shipment.
Once an order has been processed, it cannot be modified or cancelled.
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by the customer.
5. Shipping & Delivery
Delivery timeframes are estimates only and may vary due to supplier handling times, customs clearance, or carrier delays.
We are not responsible for delays beyond our control.
6. Returns & Refunds
Please refer to our Refund & Returns Policy for full details.
Nothing in these Terms excludes or limits your rights under Australian Consumer Law.
7. Limitation of Liability
To the maximum extent permitted by law, MatesPetShop shall not be liable for:
Indirect or consequential losses
Loss of profits
Delays caused by third-party suppliers or shipping carriers
Our total liability shall not exceed the amount paid for the product purchased.
8. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of MatesPetShop and may not be reproduced without permission.
9. Governing Law
These Terms are governed by the laws of Australia.
Any disputes shall be resolved in accordance with Australian law.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Email: matespetshop@gmail.com