Last updated: 16 – 02 – 2026
MatesPetShop respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.
1. Information We Collect
When you visit or make a purchase, we may collect the following information:
Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party providers)
IP address and device information
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Provide customer support
Send order confirmations and updates
Improve our website and services
Prevent fraudulent transactions
We do not sell your personal information to third parties.
3. Payment Security
All payments are processed securely through trusted third-party payment providers. We do not store your credit card details on our servers.
4. Sharing of Information
We may share necessary information with:
Shipping carriers
Payment processors
Product suppliers (for order fulfillment only)
Information is shared only to complete your order or comply with legal obligations.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve user experience
Analyze website traffic
Support marketing and advertising campaigns
You can disable cookies in your browser settings.
6. Data Retention
We retain your information only as long as necessary to fulfill orders and comply with legal obligations.
7. Your Rights
Under Australian Consumer Law and applicable privacy laws, you may request:
Access to your personal data
Correction of inaccurate information
Deletion of your data where legally permitted
To make a request, please contact us.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission is completely secure.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: matespetshop@gmail.com